Alaska Cruises Reviews
Alaska Cruises has an overall rating of 4.5 based on 99 reviews. Customer feedback on Alaska Cruises is mixed: Alaska Cruises reviewers highlight positive aspects like excellent customer service, diverse cruise options, stunning Alaskan scenery, informative itineraries, which strongly appeal to adventure seekers, nature lovers, families, retirees. However, Alaska Cruises is often criticized for its higher price point, limited availability during peak season, occasional booking issues, lack of flexible cancellation policies.
99 reviews
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How would you rate Alaska Cruises?
All Alaska Cruises Reviews (99)
BerniceHernandez
May 19, 2022
"This website feels like a total scam"
Iâm starting to believe this website is a total scam. I was attempting to book a cruise directly with the cruise line but ended up on this site instead. It really seems sketchy. Nobody picks up the phone; Iâve been on hold three times, each for nearly an hour, and I still havenât spoken to a soul. The cruise line wonât assist me since they insist I must go through the site I used to book. STAY AWAY FROM THIS WEBSITE.
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VanessaKelly
June 21, 2021
"Lack of Customer Support"
I attempted to make a booking online, but it turned out to be quite tricky and I had some questions. They do have an 800 number, but it leads to a lengthy phone menu, and I ended up waiting almost half an hour before I gave up in frustration. I couldnât locate an email address. The so-called "deals" arenât really what they seem. It feels like a classic bait and switch. Honestly, youâd be better off going straight through the cruise line. The prices might look higher on the cruise line websites, but theyâre just more transparent about all the additional costs.
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purplekoala834
August 19, 2020
"Robin Sherin's Support During Our Alaska Cruise Planning"
For the past nine months, Robin Sherin has been helping us plan our Alaska cruise. The remarkable part is her dedication to us and the cruise company during such a chaotic time. Throughout all the highs and lows of 2020, she has been striving to make our dream adventure a reality. We're keeping our fingers crossed that the cruise will actually happen next spring. No matter what unfolds, Iâm confident that she and Alaska Cruises.com will be doing their best to get us to Alaska when it finally reopens.
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PatrickRyan
August 12, 2020
"Simple and straightforward website"
Navigating this site was a breeze. It provides all the info you could want and then some. I even got a follow-up call after checking it out. The guy I talked to was really pleasant. The only thing Iâd tweak is that chat icon. It kept showing up, asking if I wanted to chat. Once you decline, it oughta just chill out.
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sadbear585
August 04, 2020
"Alaska 2021 Cruisetour Experience"
So, our cruisetour to Alaska in 2020 got nixed because of Covid... we tried to re-book for 2021, but man, we couldn't snag the same awesome deal we had before!!! đĄđĄđĄ Now we're shelling out about $1,000 extra for the identical cruise!
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Jesse.Gordon
July 28, 2020
"Awesome Assistance"
This is my second attempt at booking a cruise, and I gotta say, Liz is an amazing agent. She's super helpful, so if you need any assistance, definitely reach out to her. She's just wonderful!
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soffitnessbiz
July 22, 2020
"Fantastic time arranging with Maggie"
Maggie is a really lovely person and super professional too. She assisted us in reserving three rooms side by side. Maggie went over the choices available and her enthusiasm about the cruise made us eager to set sail right away! Thanks a bunch, Maggie. Can't wait to chat with you again.
Virginia
Virginia
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JamesCic
July 02, 2020
"Quick Responses from Ian Every Time"
Ian is super quick to respond when it comes to price quotes or any questions. He really knows his stuff and manages to get us great rooms and deals on the ship.
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smallgorilla876
June 16, 2020
"Awesome Support"
Awesome support, and my rep Leanne was fantastic! She was super knowledgeable, professional, and friendly all in one! She guided me through the tricky parts of my cruise credit because of this year's cancellation, and also helped me figure out and reserve a different one for next year thatâs gonna be even better! Thanks a bunch!
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Keithlopez
May 28, 2020
"Lack of Communication"
Communication is lacking. They donât reach out before the final payment is due, and it feels like they want you to forfeit your deposit. Honestly, you wonât hear a peep from them after those first confirmation emails. Just terrible business practices.
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angrypanda462
May 13, 2020
"Rebecca Witt's Assistance Was Top-Notch!"
Rebecca Witt has been super helpful in getting our rescheduling sorted out. She was quick and efficient in her support. This is gonna be our first cruise with Holland. If the service we get from Holland is anything like what Rebecca provided, weâre in for an amazing trip!
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AlbertHayes
May 08, 2020
"Maggie Britton is Amazing"
Maggie Britton is truly amazing! For several months, sheâs been my go-to travel expert. Whether itâs land or sea travel, sheâs been there for me, even rebooking after those pesky covid 19 cancellations. Super helpful, she really digs in to find me the best trips, upgrades, and deals!!
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TheresaDouglas
May 07, 2020
"Awful Customer Support"
The service was just terrible, with no callbacks when I asked for them and a booking agent who didnât seem to care once the reservation was made. What a joke! The agent said Trisha would reach out, but she NEVER did until I posted this review. Even then, it looks like someone called me ONCE but didnât bother to leave a message. Itâs funny how others manage to leave messages since the mailbox isnât full.
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EdwinBennett
May 07, 2020
"Elaine is fantastic!"
Elaine is just fantastic!! She's truly got our backs. Her expertise is top-notch, and she always discovers precisely what we're after. She's simply the best!!
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Nathan.Payne
May 01, 2020
"Rebooking Made Simple"
Although our travel plans were thrown off because of Covid 19, you folks made it super easy for us to set up a new date for next year! â¤ď¸
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